Employee-Owned Customer Experience Specialist (Hybrid)

The Bernard Group, Inc.; Chanhassen (MN); Hybrid; USD 44,000 - 48,000; Full time

Benefits offered by this job

Paid parental leave

Employee Stock Ownership Plan (ESOP)

401k with company match

Flexible work hours

Tuition reimbursement

Employee referral program

Safe & Clean manufacturing environment

Job summary

The Bernard Group, Inc. is seeking a Customer Experience Specialist to be the voice of our brand. Join a 100% employee-owned team and help maintain strong customer relationships through phone, chat, and email support in a fast-paced environment.

You'll manage inquiries, resolve issues promptly, and collaborate with teammates to ensure accuracy and timely delivery while upholding company standards and confidentiality.

Qualifications

• High School diploma or GED required.
• Minimum 2 years in a customer service environment preferred.
• Ability to communicate effectively and maintain confidentiality.

Responsibilities

• Prepare for customer phone calls, emails and chat inquiries through ongoing product and policy learning.
• Effectively manage a large volume of inquiries across phone, email and chat.
• Identify and assess customer expectations to achieve total satisfaction.
• Respond to inquiries with understanding and empathy.
• Resolve product and service issues promptly to meet customer needs.
• Investigate and respond to customer concerns and rework tickets as needed.

Skills

Communication

Customer service

Problem solving

Time management

Independence

Education

High School diploma or GED

Job description

The Bernard Group, Inc. is seeking a Customer Experience Specialist to be the voice of our brand. Join a 100% employee-owned team and help maintain strong customer relationships through phone, chat, and email support in a fast-paced environment.

You'll manage inquiries, resolve issues promptly, and collaborate with teammates to ensure accuracy and timely delivery while upholding company standards and confidentiality.