Patient Experience Specialist

Openkrill; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Solace Health is seeking a Customer Experience Representative to support patients and advocates by phone, email, and chat. You’ll help with appointment confirmations, troubleshooting, and creating creative solutions to resolve client issues.

The role requires flexibility to work any of the three shifts in Pacific Time. You will gather feedback, track outcomes, and contribute to a world-class healthcare journey for users.

Qualifications

• Empathy is your superpower and you can handle tough conversations via phone, email, or chat.
• Attention to detail matters and small details make a big difference.
• Comfortable with computers and learning new tasks in hectic environments.
• Natural troubleshooter who asks the right questions to resolve issues.

Responsibilities

• Learn Solace systems, tools, and technology to provide great support.
• Use available resources to deliver world-class customer service to clients and advocates.
• Gather and track feedback to improve the customer experience and platform.
• Build strong relationships with clients and advocates so they feel heard.
• Take action by reporting issues and sharing detailed notes.
• Resolve inquiries to satisfaction via phone, email, and chat.

Skills

Empathy

Detail-oriented

Quick learner

Troubleshooter

Creative problem solver

Feedback culture

People skills

Team player

Job description

Solace Health is seeking a Customer Experience Representative to support patients and advocates by phone, email, and chat. You’ll help with appointment confirmations, troubleshooting, and creating creative solutions to resolve client issues.

The role requires flexibility to work any of the three shifts in Pacific Time. You will gather feedback, track outcomes, and contribute to a world-class healthcare journey for users.