Customer Experience Shift Leader

Kroger Family of Companies; Jasper (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Kroger Family of Companies in Indiana is seeking an energetic leader to oversee total store operations in the absence of Store Manager and Store Managers in Training, delivering exceptional customer service and ensuring safety and compliance.

You will assist in planning, merchandising, and executing initiatives, manage labor and inventory, and promote a welcoming environment for customers and team members.

Qualifications

• Any previous supervisory/leadership experience
• Past work record reflects dependability and integrity
• Ability to pass a preemployment background check
• Knowledge of basic math
• Effective communication and reading skills
• Ability to handle stressful situations

Responsibilities

• Assist store management and team members in delivering a favorable customer shopping experience
• Assist in leading teams in merchandising and operating initiatives
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
• Drive sales working with store management team to maximize sales and profits while managing shrink
• Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations
• Assist with the management of labor and supply costs to meet customer service and financial targets
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
• Oversee the total store operations in absence of store management
• Promote trust and respect among team members
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
• Gain and maintain knowledge of products sold; respond to questions and make suggestions about products

Skills

Leadership

Reliability

Integrity

Communication

Job description

Kroger Family of Companies in Indiana is seeking an energetic leader to oversee total store operations in the absence of Store Manager and Store Managers in Training, delivering exceptional customer service and ensuring safety and compliance.

You will assist in planning, merchandising, and executing initiatives, manage labor and inventory, and promote a welcoming environment for customers and team members.