Customer-First Service Advisor | Sales & Service PM

P4 Automotive; Muncie (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Ongoing manufacturer training

Employee vehicle purchase program

Career path into service management

Job summary

P4 Automotive in Lebanon, Indiana, is hiring a Service Advisor. You are the bridge between the customer and the technician, translating concerns into a work order and keeping the customer informed throughout the process. You will write repair orders, present recommended services, and coordinate with the shop to keep vehicles moving on time.

This role blends customer service, sales, and project management. We offer a path to service management with ongoing training and an employee vehicle

Qualifications

• Excellent communication skills with customers and technicians
• Ability to present repair costs clearly and accurately
• Strong organization to manage multiple repair orders simultaneously

Responsibilities

• Greet service customers, listen to concerns, and document symptoms accurately
• Write repair orders and communicate vehicle needs to the technician team
• Present repair recommendations and maintenance services to customers honestly
• Provide accurate estimates and keep customers updated on timing and cost
• Follow up on declined services and maintain ongoing customer relationships
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines
• Handle customer questions, concerns, and follow-ups by phone, text, and in person
• Meet individual sales and CSI targets

Skills

Strong communicator

Customer-focused

Organized

Sales ability

Valid driver's license

Job description

P4 Automotive in Lebanon, Indiana, is hiring a Service Advisor. You are the bridge between the customer and the technician, translating concerns into a work order and keeping the customer informed throughout the process. You will write repair orders, present recommended services, and coordinate with the shop to keep vehicles moving on time.

This role blends customer service, sales, and project management. We offer a path to service management with ongoing training and an employee vehicle