Service Advisor

Auto Park Automotive Group; Plymouth (IN); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Automotive Group is seeking a Service Advisor to own the customer experience in the service lane and beyond. You are the first contact, greeting vehicle owners and explaining repair processes, with duties including product offerings and inventory coordination.

We value franchise dealer experience and reward hard work and motivation, with benefits and long-term job security provided by the group.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Must pass pre-employment background check and drug screening.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience and follow up on needs.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.

Skills

Organized and friendly personality

Fantastic communication

Professional appearance

Clean driving record

Background check & drug screening

Job description

As a Service Advisor, you will own our customer’s experience in the service lane and beyond.You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are looking for applicants with prior franchise dealer experience.

At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Vacation
• Paid Training
• Long term job security

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Must submit for a pre-employment background check & drug screening