Customer Experience & Scheduling Specialist - Medical Spa

V15P1Talonnn; New York (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, and Vision Insurance

Employee Discounts

Free Quarterly Botox

Free Wellness Program

Paid Time Off

Paid Paternal Leave

Class Pass Membership

Job summary

SpaDerma in New York City is seeking an entry-level call center professional to join our growing medical spa team. You will deliver a personalized, elevated guest experience, manage inquiries, book appointments, and educate clients on services and memberships.

This role requires at least 2 years in customer service or high-volume scheduling, strong phone presence, and organization. On-site in NYC with weekend/closing shifts; esthetics background is a plus but not required.

Qualifications

• 2+ years in customer service, call center, sales, or high-volume scheduling.
• Strong phone presence with excellent communication skills.
• Tech-savvy; proficient in Google Workspace and scheduling platforms.
• Highly organized with strong multitasking and attention to detail.
• Team-oriented and solution-focused.
• Aesthetics experience or license a plus, not required.
• High school diploma required; additional education or relevant experience preferred.

Responsibilities

• Deliver a personalized, elevated experience in a fast-paced environment.
• Manage inbound calls, texts, and chats with professionalism.
• Proactively book appointments to optimize the guest experience and schedule flow.
• Confidently educate guests on services, treatments, memberships and offerings.
• Seamlessly coordinate schedules across providers(Aestheticians and Injectors) and locations.
• Address inquiries with discretion, escalating when needed.
• Maintain accurate and detailed client profiles.
• Communicate with support staff across all locations to ensure a seamless client experience.
• Maintain a clean, organized, and presentable office environment.
• Support leadership with additional responsibilities as needed.

Skills

Customer service

Phone communication

Tech savvy

Teamwork

Multitasking

Attention to detail

Education

High school diploma

Esthetics license or enrollment

Tools

Google Workspace

Scheduling platforms

Job description

SpaDerma in New York City is seeking an entry-level call center professional to join our growing medical spa team. You will deliver a personalized, elevated guest experience, manage inquiries, book appointments, and educate clients on services and memberships.

This role requires at least 2 years in customer service or high-volume scheduling, strong phone presence, and organization. On-site in NYC with weekend/closing shifts; esthetics background is a plus but not required.