Skincare Clinic Medical Assistant & Client Experience Pro

SkinSpirit; New York (NY); On-site; USD 42,000 - 57,000; Full time

Job summary

SkinSpirit is seeking a Medical Assistant & Client Support to join our team in New York. You will serve as both front-office and back-office support, handling patient intake, scheduling, treatment prep, and provider assistance while promoting SkinSpirit services and products.

The role reports to the Clinic Manager and requires the ability to manage high call volumes, handle transactions, and maintain confidentiality in a fast-paced medical spa setting. Flexibility for varied shifts is expected.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 1+ years of customer service, hospitality, retail sales, medical office, or aesthetic industry experience required.
• Medical Assistant experience preferred.
• Experience in a medical spa, dermatology, plastic surgery, aesthetics, or healthcare setting preferred.
• Strong customer service and relationship-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask and effectively prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide exceptional client care and customer service in every interaction.
• Answer and manage a high volume of inbound phone calls.
• Schedule, reschedule, confirm, and cancel appointments.
• Greet clients, complete registration processes, and facilitate check-in and check-out procedures.
• Accurately process client transactions and maintain financial accountability.
• Actively promote SkinSpirit treatments, services, skincare products, programs, and promotions.
• Rebook appointments and recommend follow-up services as directed by providers.
• Provide accurate and timely responses to client questions and requests.
• Perform opening and closing duties for the clinic.
• Maintain confidentiality of client information in accordance with company policies and applicable regulations.
• Prepare clients for consultations and treatments, including intake, chart preparation, treatment setup, and pre- and post-care instructions.
• Support providers during treatments and procedures as needed.
• Ensure all required charting, documentation, and consent forms are completed accurately.
• Prepare treatment rooms, equipment, and supplies for daily operations.
• Clean, sterilize, and maintain instruments and equipment according to established protocols.
• Maintain organized, fully stocked treatment rooms and clinical workspaces.
• Assist in managing inventory and ordering medical supplies when needed.
• Support clinic efficiency by facilitating timely and orderly client flow throughout the day.
• Attend required trainings, meetings, and continuing education opportunities.
• Develop and maintain knowledge of SkinSpirit services, treatments, medical-grade skincare products, and promotions.
• Assist with social media content and clinic initiatives as directed by Clinic Management or Providers.
• Efficiently perform administrative tasks, including filing, scanning, mailing, and document management.
• Travel to other clinic locations for training or business needs as required.
• Support special projects and perform other duties as assigned.

Skills

Customer service

Communication skills

Multitask

Teamwork

Attention to detail

Professionalism

Education

High School Diploma or GED

Associate's degree preferred

Tools

Outlook

Word

Excel

Scheduling systems (Zenoti)

Job description

SkinSpirit is seeking a Medical Assistant & Client Support to join our team in New York. You will serve as both front-office and back-office support, handling patient intake, scheduling, treatment prep, and provider assistance while promoting SkinSpirit services and products.

The role reports to the Clinic Manager and requires the ability to manage high call volumes, handle transactions, and maintain confidentiality in a fast-paced medical spa setting. Flexibility for varied shifts is expected.