Patient Experience Specialist — Med Spa

New York Plastic Surgical Group; Town of Babylon (NY); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Health benefits

Voluntary benefits

PTO 19 days + 8 holidays

401(k) plan with match

Employee discounts at Deep Blue MedSpa

PLUM and Work Advantage discounts

Job summary

New York Plastic Surgical Group in Babylon, NY is seeking a Part Time Patient Relations Representative to serve as a customer service liaison between patients and all departments. The role requires strong telephone and internet skills, proficiency in scheduling, and delivering exemplary service.

Responsibilities include answering inquiries by phone or email, scheduling appointments for multiple locations, processing registrations and payments, and maintaining HIPAA compliance while delivering a

Qualifications

• High school diploma or GED required.
• Working knowledge of insurance plans.
• Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word).
• Excellent communication, organization and problem-solving abilities.

Responsibilities

• Prepare the office for daily operations and print physician schedules.
• Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments for all locations.
• Serve as a liaison between patients, clinical staff, and administrative departments to ensure seamless communication and service.
• Manage patient registration, update demographic information, create superbills, and process payments.
• Maintain cleanliness and organization of waiting areas and office spaces.
• Open/close office and satellite locations and participate in meetings and trainings.

Skills

Customer service

Telephone skills

Interpersonal skills

Problem-solving

Spanish or Mandarin (plus)

Insurance knowledge

Microsoft Office

Scheduling proficiency

Education

High school diploma or GED

Tools

Excel

Outlook

PowerPoint

Word

Job description

New York Plastic Surgical Group in Babylon, NY is seeking a Part Time Patient Relations Representative to serve as a customer service liaison between patients and all departments. The role requires strong telephone and internet skills, proficiency in scheduling, and delivering exemplary service.

Responsibilities include answering inquiries by phone or email, scheduling appointments for multiple locations, processing registrations and payments, and maintaining HIPAA compliance while delivering a