Customer Experience & Scheduling Specialist (Incentives)

EcoSpect, Inc.; Town of Seneca Falls (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Retirement Plan

100% Company-Paid Training & Certs

Job summary

EcoSpect, Inc. is seeking a Customer Service & Scheduling Representative to join our team in a full-time, hourly role. Base pay ranges from $18.00 to $23.00 per hour, plus performance incentives.

The position supports rapid response across calls, emails, website forms, and social media to convert inquiries into scheduled estimates. Core duties include handling inquiries, coordinating calendars for field estimators, and delivering an exceptional customer experience.

Qualifications

• 1–3 years of experience in customer service, call handling, or appointment scheduling.
• Ability to respond quickly and maintain high quality conversations.
• Proficiency with CRM systems and standard office software.

Responsibilities

• Handle incoming calls, emails, and messages to provide fast, friendly service.
• Convert inquiries into scheduled on-site estimates and service appointments (80% conversion target).
• Coordinate calendars for field estimators and project managers using CRM/scheduling software.
• Maintain accurate customer records and follow up on pending estimates.

Skills

Customer service

Communication

Scheduling

CRM familiarity

Tools

Jobber CRM

Salesforce

Contractor Accelerator

Job description

EcoSpect, Inc. is seeking a Customer Service & Scheduling Representative to join our team in a full-time, hourly role. Base pay ranges from $18.00 to $23.00 per hour, plus performance incentives.

The position supports rapid response across calls, emails, website forms, and social media to convert inquiries into scheduled estimates. Core duties include handling inquiries, coordinating calendars for field estimators, and delivering an exceptional customer experience.