Part-Time Evening Scheduler & Customer Support

EcoSpect, Inc.; Town of Seneca Falls (NY); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Pro-rated PTO

Retirement plan

Paid industry training

Evening & weekend hours

Job summary

EcoSpect, Inc. in Seneca Falls, NY is seeking a Part-Time Customer Support & Scheduling Representative to manage peak hours and weekend intake. You will be the link between prospective clients and field specialists, answering inquiries, qualifying needs, and booking inspections.

The role offers a base hourly rate of $18.00–$23.00 with uncapped appointment bonuses, plus 5-star review incentives and training opportunities. Pro-rated PTO and a retirement plan are included.

Qualifications

• 1–3 years in customer support, call handling, or appointment scheduling.
• Consistent weekday evenings and weekend availability.
• Confident phone presence, active listening, professional written communication.
• Familiarity with CRM or scheduling software and office tools.

Responsibilities

• Respond to inbound inquiries quickly and professionally.
• Guide property owners through intake questions and book on-site inspections.
• Follow up via web, email, and social media; manage calendars for field estimators.
• Document notes and statuses in the CRM clearly and accurately.

Skills

Customer support

Call handling

Scheduling

CRM software

Communication

Punctuality

Availability

Multichannel

Tools

CRM platform

Scheduling software

Job description

EcoSpect, Inc. in Seneca Falls, NY is seeking a Part-Time Customer Support & Scheduling Representative to manage peak hours and weekend intake. You will be the link between prospective clients and field specialists, answering inquiries, qualifying needs, and booking inspections.

The role offers a base hourly rate of $18.00–$23.00 with uncapped appointment bonuses, plus 5-star review incentives and training opportunities. Pro-rated PTO and a retirement plan are included.