Customer Service Specialist

Icon Fitness; Battle Creek (MI); Presencial; USD 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Premium health and vision insurance

401(K) match

Disability insurance

Employee assistance program

Paid time off

Paid holidays

Continuing education reimbursement

Resumo da oferta

Summit Pointe is seeking a Customer Service Specialist to provide clerical support and act as a primary contact for customers. You will manage scheduling, data entry, and file maintenance while ensuring confidentiality and compliance with state and federal guidelines.

This role requires strong organization, communication, and computer skills in a professional, team-based environment. Ideal candidates have high school completion and experience with clerical tasks and EMR software.

Qualificações

• High School Diploma or GED required; associate degree preferred.
• Strong organizational and verbal communication skills.
• Experience with clerical tasks including typing, scanning, data entry, and telephone reception.
• Familiarity with office equipment and basic computer use.
• Two years of progressively responsible secretarial or support services preferred.
• One year of computer experience with Word, Excel, and EMR software preferred.

Responsabilidades

• Perform scheduling activities and maintain clinical files.
• Data entry, report compilation, and monitoring of requested outputs.
• Maintain confidentiality per MDHHS and CMS guidelines.
• Support quality improvement and problem-solving activities.
• Serve as a professional point of contact for customers by phone and in person.

Conhecimentos

Organizational skills

Verbal communication

Data entry

Computer skills

Analytical thinking

Problem solving

Secretarial experience

MS Word

MS Excel

Electronic medical records

Formação académica

High School Diploma or GED

Associate degree preferred

Ferramentas

Microsoft Word

Microsoft Excel

EMR software

Descrição da oferta de emprego

Job Summary/Objective:Customer Service Specialists provide clerical support to staff and teams in support of performance goals. Serves as an important contact to customers via telephone calls and greeting guests representing Summit Pointe in a professional manner. They ensure insurance information is received, co-pay is paid, data entry is completed, reports are compiled, scheduling activities are performed, and clinical files are maintained.Essential Duties and Functions:Performs scheduling activities, maintains clinical files and compiles, monitors, and prepares reports as requested.Data Entry.Participates in corporate quality improvement and problem-solving activities.Maintains confidentiality and privacy within MDHHS, state and federal guidelines.Utilizes knowledge of CARF, CMS, MDHHS and Managed Care standards.Performs other duties as required.Qualifications:High School Diploma or GED. Associate degree in Business or related field preferred.Strong organizational and verbal communication skills.Experience with general clerical skills including typing, electronic scanning, data entry, database management, telephone reception and knowledge of office equipment.Excellent organizational, communication, computer, analytical and problem-solving skills.Two years of progressively more responsible secretarial or support services preferred.One year of computer experience – Word, Excel, and electronic medical record software preferred.Benefits:Premium health and vision within 30 days of hireCompany sponsored Health Reimbursement AccountCompany paid short and long-term disabilityEmployee assistance program401(K) match up to 5% after one year of serviceSocial security alternative contributionsFree YMCA membershipGenerous paid time off14 paid holidaysContinuing education reimbursementLicensure study materials and exam reimbursementTrauma Informed System of Care:A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”PCN #593