Part-Time Teller: Customer Service & Transactions

Renasant Bank; Brandon (MS); On-site; USD 17,000 - 21,000; Part time

Job summary

Renasant Bank in Brandon, MS seeks a Part Time Teller to process transactions, assist customers, and uphold bank policies while delivering exceptional service. This role is the frontline contact, requiring accuracy, strong communication, and adherence to procedures to mitigate risk.

The Senior Teller path provides backup leadership and mentorship within the branch. The position emphasizes accuracy, customer service, and opportunity referral to appropriate lines of business, with potential to

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or cash handling preferred.
• 6 months of customer service experience preferred.
• Ability to identify customer needs and opportunities during transactions.
• Knowledge of bank products and solutions.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

Customer service

Communication skills

10-Key skills

Mathematical skills

Interpersonal skills

Written communication

Education

High school diploma or equivalent

Job description

Renasant Bank in Brandon, MS seeks a Part Time Teller to process transactions, assist customers, and uphold bank policies while delivering exceptional service. This role is the frontline contact, requiring accuracy, strong communication, and adherence to procedures to mitigate risk.

The Senior Teller path provides backup leadership and mentorship within the branch. The position emphasizes accuracy, customer service, and opportunity referral to appropriate lines of business, with potential to