Customer Experience & Sales Counter Specialist

UNITED REFRIGERATION, INC.; Summit Place (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

UNITED REFRIGERATION, INC. is seeking a customer-focused team member to provide prompt, knowledgeable service and accurate handling of orders in a fast-paced environment.

The role involves greeting customers, answering calls, processing orders, stocking and stocking-related tasks, and operating forklifts while maintaining safety and efficiency. Local scheduling may include after-hours support and deliveries.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand United's product offering as well as rest of industry.
• Attend product seminars provided in-house and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment.
• Break down and put away stock.
• Regular and punctual attendance.
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed.
• Follow-through/follow-up on promises and commitments made to customers.
• Make deliveries as needed.
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Forklift

Office equipment

Job description

UNITED REFRIGERATION, INC. is seeking a customer-focused team member to provide prompt, knowledgeable service and accurate handling of orders in a fast-paced environment.

The role involves greeting customers, answering calls, processing orders, stocking and stocking-related tasks, and operating forklifts while maintaining safety and efficiency. Local scheduling may include after-hours support and deliveries.