Customer Experience Counter Specialist

UNITED REFRIGERATION, INC.; Village of Westhampton Beach (NY); Presencial; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

UNITED REFRIGERATION, INC. in New York is seeking a customer-focused team member to provide prompt, knowledgeable service to customers and assist with order processing and inventory tasks.

The role involves greeting customers by name when possible, answering phones, servicing requests, and ensuring accurate invoicing and stock handling. Occasional deliveries and after-hours support are included.

Formación

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand United's product offering as well as rest of industry.
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Responsabilidades

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer's orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment.
• Break down and put away stock.
• Regular and punctual attendance.
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed.
• Follow-through/follow-up on promises and commitments made to customers.
• Make deliveries as needed.
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Conocimientos

Customer service

Communication

Teamwork

Work under pressure

Educación

HVAC/R basics

Herramientas

Computers

Forklift operation

Office equipment

Descripción del empleo

UNITED REFRIGERATION, INC. in New York is seeking a customer-focused team member to provide prompt, knowledgeable service to customers and assist with order processing and inventory tasks.

The role involves greeting customers by name when possible, answering phones, servicing requests, and ensuring accurate invoicing and stock handling. Occasional deliveries and after-hours support are included.