Customer Experience & Sales Banker

Fidelity Bank

Wichita (KS)

On-site

USD 29,000 - 36,000

Full time

14 days+

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Job summary

Fidelity Bank is seeking a customer-focused teller to build relationships and deliver exceptional service at every touchpoint. You will refer bank products, demonstrate product knowledge, and uncover sales opportunities through conversations with customers.

The role requires strong communication skills, cash handling experience, and a collaborative approach to teamwork within the branch environment.

Qualifications

High school diploma or equivalent.
Minimum two years’ experience with the public/customers.
Minimum one year of sales experience.
Demonstrated ability to deliver customer service and be a team player with the ability to move into different roles throughout the day.
Strong written, verbal communication skills and cash handling experience.

Responsibilities

Referring products that provide a better banking experience for our customers.
Demonstrating knowledge of Fidelity’s products and services.
Seeking sales opportunities through customer relationships and conversations.
Recommending Bank products and services to customers using Teller Pod technology for day-to-day transactions.
Approaching, greeting and welcoming customers into the branch.
Establishing relationships by understanding customers’ needs and recommending solutions to improve financial well-being.
Fostering teamwork across all areas of the Bank.
Engaging customers and delivering an exceptional experience at all touch points within the branch.
Maintaining strict confidentiality and upholding Fidelity Bank’s core values.