Customer-Focused Teller: Build Relationships & Digital Banking

Fidelity Bank Co.; Wichita (KS); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank is seeking a customer-focused branch team member to build relationships with clients and represent our legacy of service. You will work with customers to fulfill requests, process transactions accurately, and promote digital banking options to deepen relationships.

The role emphasizes strong communication, organization, and time management, with responsibilities spanning daily transaction handling, compliance, and customer guidance within a community banking environment.

Qualifications

• High school diploma (or equivalent) required.
• Strong sales and service skills.
• Excellent interpersonal, written, and verbal communication skills.
• Must be organized with good time management skills.

Responsibilities

• Provide superior customer service while fulfilling customer requests in all transactions.
• Processing transactions accurately, addressing account inquiries, and resolving routine issues.
• Deepen relationships through value-add recommendations to existing customers and prospective customers.
• Drive adoption of digital banking services with new and existing customers.
• Ensuring operational and regulatory compliance of the branch.
• Accurate processing of transactions, completing end-of-day reporting and documentation, adhering to safe cash and negotiable instrument practices.
• Following all safe deposit box protocols, identifying customers, and protecting the confidentiality of customer information.
• Build and sustain relationships with internal and external customers which will uphold a positive reputation among the retail branch teams and Fidelity Bank.

Skills

Customer service

Sales skills

Interpersonal communication

Time management

Written communication

Verbal communication

Education

High school diploma

Job description

Fidelity Bank is seeking a customer-focused branch team member to build relationships with clients and represent our legacy of service. You will work with customers to fulfill requests, process transactions accurately, and promote digital banking options to deepen relationships.

The role emphasizes strong communication, organization, and time management, with responsibilities spanning daily transaction handling, compliance, and customer guidance within a community banking environment.