Customer Relations Specialist — Multichannel & Impactful

IKEA USA; Carson (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Telehealth

Dental and vision plans

Coworker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Retirement and bonus plans

Meal deal

WiselyPay

Job summary

IKEA USA in California seeks a customer relations team member to help oversee daily operations, assist shoppers, and ensure a smooth multichannel journey. You will work with various teams to deliver consistent information and improve the customer experience.

The role is permanent and full-time, with a comprehensive benefits package including paid time off, parental leave, and coworker discounts. The advertised pay range is hourly and reflective of experience.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations and opening/closing duties.
• Troubleshoot and respond to emergencies and access issues.
• Enhance the shopping journey by collaborating with all functions.
• Ensure customers receive consistent information.
• Record information in relevant systems to improve future visits.
• Foster customer relationships to boost sales and profitability.

Skills

Customer service

Experience

Job description

IKEA USA in California seeks a customer relations team member to help oversee daily operations, assist shoppers, and ensure a smooth multichannel journey. You will work with various teams to deliver consistent information and improve the customer experience.

The role is permanent and full-time, with a comprehensive benefits package including paid time off, parental leave, and coworker discounts. The advertised pay range is hourly and reflective of experience.