Customer Experience & Retention Specialist (Flexible Schedule)

Ernest Walker - State Farm Agent; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ernest Walker - State Farm Agent in Tampa, Florida, is looking for a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. This role focuses on responding to inquiries, maintaining customer records, and collaborating with team members to ensure satisfaction.

The ideal candidate will have strong communication skills, experience in customer service, and a calm demeanor in high-stress situations. This position also offers opportunities for advancement within the agency.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Ernest Walker - State Farm Agent in Tampa, Florida, is looking for a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. This role focuses on responding to inquiries, maintaining customer records, and collaborating with team members to ensure satisfaction.

The ideal candidate will have strong communication skills, experience in customer service, and a calm demeanor in high-stress situations. This position also offers opportunities for advancement within the agency.