Customer Care & Retention Specialist (Flexible Schedule)

State Farm Agent; Melbourne (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Melbourne, Florida, is looking for a Customer Relations Representative to generate exceptional client experiences and support the agency's growth. You will manage customer inquiries, maintain client records, and assist with customer retention strategies.

The ideal candidate will possess strong communication skills and experience in customer service. The position offers a competitive salary ranging from $40,000 to $60,000 annually, along with benefits like health insurance, paid time off, and opportunities for advancement.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

State Farm Agent in Melbourne, Florida, is looking for a Customer Relations Representative to generate exceptional client experiences and support the agency's growth. You will manage customer inquiries, maintain client records, and assist with customer retention strategies.

The ideal candidate will possess strong communication skills and experience in customer service. The position offers a competitive salary ranging from $40,000 to $60,000 annually, along with benefits like health insurance, paid time off, and opportunities for advancement.