Customer Experience & Retention Specialist — Flexible Schedule

Andrew Wade - State Farm Agent; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Andrew Wade - State Farm Agent in Lexington, KY is seeking a Customer Relations Representative to generate exceptional customer experiences that promote agency growth. The role involves managing inquiries, maintaining records, and coordinating with team members.

The ideal candidate is customer-focused, empathetic, and interested in internal growth, with skills in communication and problem-solving. If you excel in high-pressure situations and desire career advancement, we would love to connect with you.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Stress management

Job description

Andrew Wade - State Farm Agent in Lexington, KY is seeking a Customer Relations Representative to generate exceptional customer experiences that promote agency growth. The role involves managing inquiries, maintaining records, and coordinating with team members.

The ideal candidate is customer-focused, empathetic, and interested in internal growth, with skills in communication and problem-solving. If you excel in high-pressure situations and desire career advancement, we would love to connect with you.