Customer Relations & Retention Specialist — Flexible Schedule

jacob weston - State Farm Agent; Washington (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

jacob weston - State Farm Agent is seeking a Customer Relations Representative to provide exceptional client experiences while supporting the growth of a successful insurance agency. You'll utilize your customer service skills to resolve inquiries and anticipate community needs.

If you are a customer-focused and empathetic individual, this role offers opportunities for internal advancement. We value driven candidates looking to enhance their career in a supportive environment.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

jacob weston - State Farm Agent is seeking a Customer Relations Representative to provide exceptional client experiences while supporting the growth of a successful insurance agency. You'll utilize your customer service skills to resolve inquiries and anticipate community needs.

If you are a customer-focused and empathetic individual, this role offers opportunities for internal advancement. We value driven candidates looking to enhance their career in a supportive environment.