Client Care & Retention Specialist - Flexible Schedule

Michael Johnson - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

Michael Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support our homeowners, auto, life, retirement, and pet insurance services. The role emphasizes attentive service, accurate record-keeping, and proactive communication to help our agency grow and serve the community effectively.

As part of a small team, you will receive on-the-spot training, participate in team events, and have opportunities to advance based on

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Michael Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support our homeowners, auto, life, retirement, and pet insurance services. The role emphasizes attentive service, accurate record-keeping, and proactive communication to help our agency grow and serve the community effectively.

As part of a small team, you will receive on-the-spot training, participate in team events, and have opportunities to advance based on