Customer Experience & Retention Specialist

Hendrix Ins; Enid (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Hendrix Ins is seeking a Customer Relations Representative - State Farm Agent Team Member. This role involves creating exceptional customer experiences and resolving inquiries while supporting the growth of our insurance agency.

Ideal candidates will possess strong communication and problem-solving skills, and previous customer service experience is preferred. The position offers various benefits, including flexible scheduling, paid time off, and training opportunities for career advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Hendrix Ins is seeking a Customer Relations Representative - State Farm Agent Team Member. This role involves creating exceptional customer experiences and resolving inquiries while supporting the growth of our insurance agency.

Ideal candidates will possess strong communication and problem-solving skills, and previous customer service experience is preferred. The position offers various benefits, including flexible scheduling, paid time off, and training opportunities for career advancement.