Customer Relations Representative - State Farm Agent Team Member

jason condon - State Farm Agent; Hudsonville (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Opportunity for advancement

Paid time off

Job summary

State Farm is seeking a Customer Relations Representative - State Farm Agent Team Member to deliver exceptional service within a busy agency. You will handle inquiries, resolve issues, and coordinate with fellow team members to ensure customer satisfaction.

You will maintain accurate customer records, support retention initiatives, and contribute to community-focused outreach. Ideal candidates are customer-centric, calm under pressure, and eager to grow with the agency.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with jason condon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.