Customer Service Representative - State Farm Agent Team Member

Hendrix Ins; Enid (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Training & development

Flexible schedule

Job summary

Hendrix Ins is looking for a Customer Service Representative in Enid, Oklahoma. In this role, you will create exceptional customer experiences, handle inquiries, and assist with insurance claims while supporting the community's needs.

The ideal candidate should possess strong communication skills, be detail-oriented, and have previous customer service experience. This position offers opportunities for advancement and a supportive work environment, focusing on team growth and performance.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay detail-oriented.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Flexible schedule

Role Description

As a Customer Service Representative with Jonathan Hendrix State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.