Customer Relations Representative - State Farm Agent Team Member

David Frederickson - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance stipend

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

David Frederickson - State Farm Agent is seeking a Customer Relations Representative to join their team in Chicago, Illinois. In this role, you will focus on generating exceptional customer experiences, resolving inquiries, and coordinating with team members to support the community.

The ideal candidate will possess strong communication and problem-solving skills. Experience in customer service is preferred, along with the ability to handle high-stress situations. The company offers a competitive salary and benefits.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Bilingual Spanish

Job description

Benefits

• Simple IRA
• License reimbursement
• Health insurance stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with David Frederickson - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.