Customer Relations Representative - State Farm Agent Team Member

David Hitch - State Farm Agent; Berlin (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License Paid by Agency

Salary Plus Commission

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

David Hitch - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences. In this role, you will resolve customer inquiries, maintain records, and work with your team to enhance customer satisfaction.

The ideal candidate possesses strong communication skills and is familiar with customer service practices. This position offers a competitive salary along with performance bonuses and various benefits including health insurance and flexible scheduling.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Must be able to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• License Paid by Agency
• Salary Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with David Hitch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.