Customer Retention Specialist - Grow Relationships & Impact

Venkataraman Viswanathan - State Farm Agent; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License paid by agency

Performance bonus

Advancement opportunities

Competitive salary

Paid time off

Training & development

Job summary

Venkataraman Viswanathan - State Farm Agent is seeking a Customer Retention Specialist to support ongoing relationships and help grow the office in Austin, TX. The role emphasizes outreach, proactive follow-up, and providing personalized insurance options to protect what matters most for clients.

The ideal candidate is motivated, coachable, and capable of managing responsibilities independently while delivering exceptional customer service.

Qualifications

• Goal oriented with strong interpersonal skills.
• Excellent communication and listening abilities.
• Problem-solving and customer service focus.
• Detail-oriented with accurate record-keeping.
• Ability to obtain state insurance licenses.

Responsibilities

• Communicate with customers regarding coverage options.
• Assess customer needs and present suitable insurance options.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.

Skills

Interpersonal skills

Problem solving

Communication

Detail oriented

Licensing eligible

Job description

Venkataraman Viswanathan - State Farm Agent is seeking a Customer Retention Specialist to support ongoing relationships and help grow the office in Austin, TX. The role emphasizes outreach, proactive follow-up, and providing personalized insurance options to protect what matters most for clients.

The ideal candidate is motivated, coachable, and capable of managing responsibilities independently while delivering exceptional customer service.