Customer Experience & Retention Specialist (Flexible)

Connor Harris - State Farm Agent; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Connor Harris - State Farm Agent is seeking a Customer Relations Representative - State Farm Agent Team Member in Austin, Texas. This role focuses on generating exceptional customer experiences while supporting team success.

Your responsibilities include managing customer inquiries and enhancing customer satisfaction. Ideal candidates should possess strong communication and problem-solving skills, with prior customer service experience preferred. Health insurance, flexible scheduling, and growth opportunities are among the benefits offered.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Connor Harris - State Farm Agent is seeking a Customer Relations Representative - State Farm Agent Team Member in Austin, Texas. This role focuses on generating exceptional customer experiences while supporting team success.

Your responsibilities include managing customer inquiries and enhancing customer satisfaction. Ideal candidates should possess strong communication and problem-solving skills, with prior customer service experience preferred. Health insurance, flexible scheduling, and growth opportunities are among the benefits offered.