Customer Experience Representative- Manchester Airport

National Car Rental; Manchester (NH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Manchester, NH is seeking a Customer Experience Representative to greet customers, process rentals, and provide friendly, efficient service.

You will explain terms, upsell protection products and upgrades, handle reservations by phone and in person, and coordinate with management on vehicle readiness; a 40-hour week with 4:00pm–1:00am schedule and benefits are offered.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without company sponsorship now or in the future.
• High school diploma or GED required; some college preferred.
• At least 6 months of prior customer service retail or administrative experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in 3 years.
• No drug or alcohol related conviction in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly and timely manner.
• Provide superior customer service by explaining rental terms and vehicle features.
• Offer protection products, upgrades, fuel options and additional equipment.
• Assist with directions, maps and local information for customers.
• Answer calls for reservations, rate quotes and general questions.
• Notify management of customer or vehicle issues and maintenance needs.

Skills

Customer service

Communication

Sales techniques

People skills

Problem solving

Education

High school diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $19 / hour plus monthly bonus opportunities. Average monthly commission bonuses range from $300-$500.

This position is located at 1 AIRPORT RD MANCHESTER, NH 03103

We Offer

• Paid time off


• Consistent full time 40 hour per week schedule


• Employee discount


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedule Available

• Monday- Friday: 4:00pm- 1:00am (1 hour lunch break)

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner


• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services


• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment


• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information


• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors


• Place outgoing calls for callback management, and miscellaneous calls as assigned


• Assist to assess condition of rental upon return


• Notify Management of any known customer problems


• Notify Management of any known vehicle problems and any required vehicle maintenance


• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training


• Perform miscellaneous and backup duties job-related duties as assigned


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• High school diploma or GED equivalent required


• Some college preferred


• Must have at least 6 months prior customer service retail or administrative support experience


• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 5 years