Customer Experience Representative

Enterprise; Wichita (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the National and Alamo brands, is hiring a Customer Experience Representative in Wichita, KS. You will greet customers, explain rental terms, and ensure a smooth rental process with attention to vehicle features and policy details.

You will handle reservations, provide rate quotes, upsell protection options, and offer directions or local information as needed. The role includes follow-up calls and maintaining a friendly, professional demeanor throughout shifts.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver's license.
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No DWI/DUI or other drug and/or alcohol-related convictions on driving record in past 5 years.
• Must be authorized to work in the United States and not require sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and other equipment.
• Assist with directions, maps, and local area information.
• Answer calls for reservations, rate quotes, and general questions; provide information and resolution.
• Notify Management of customer or vehicle issues; assist with training and development as needed.
• Maintain regular attendance and punctuality.

Skills

Customer service

Sales experience

Communication skills

Professional demeanor

Multitasking

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $17.60 per hour plus bonuses!

This position is located at: 2280 S. Eisenhower Pkwy Suite 127 Wichita, KS 67209

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule #1

Sunday: 3:00pm-12:00am

Monday: 3:00pm-12:00am

Tuesday:OFF

Wednesday:OFF

Thursday: 3:00pm-12:00am

Friday: 3:00pm-12:00am

Saurday : 3:00pm-12:00am

Schedule #2

Sunday:9:00am-7:00pm

Monday: 9:00am-7:00pm

Tuesday: 9:00am-7:00pm

Wednesday: OFF

Thursday: OFF

Friday: 9:00am-7:00pm

Saurday : 9:00am-7:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No DWI/DUI or other drug and/or alcohol-related convictions on driving record in past 5 years
• Apart from religious observation, must be able to work listed schedule
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.