Sr. Customer Assistance Representative - Portsmouth

Enterprise; Portsmouth (NH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at our Portsmouth, NH location. The role offers full-time and part-time schedules, with an hourly starting pay of $16.50. You will handle reservations, provide information, and deliver excellent service to customers in person and by phone.

The position emphasizes quick greeting, accurate billing support, and friendly assistance while promoting company services and maintaining vehicle checkout procedures. Training provided.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without company sponsorship.
• High school diploma or GED equivalent required; some college preferred.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with limited moving violations and no major incidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Manage outgoing calls for callbacks, accounts receivable, and other tasks.
• Offer high level customer service in person and over the phone; greet customers promptly.
• Process returns and handle checkout transactions; assist in sales of optional protections.
• Communicate rental terms, vehicle features, and services; assist with vehicle condition assessment.

Skills

Customer service

Administrative support

Phone handling

Education

High school diploma or GED

Some college preferred

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

• 155 Mirona Road Portsmouth, NH 03801

This is a position with a starting rate of pay $16.50 / hour based on the schedules listed below.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedules Available

• Full Time
  • Monday - Friday 8am - 5pm (1 hour lunch)
• Part Time
  • Monday - Friday 12pm - 6pm (1 hour lunch)

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).