Customer Experience Representative - Akron Canton Airport

Enterprise Mobility; North Canton (OH); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Descripción de la vacante

Enterprise Mobility, operating National and Alamo brands in the United States, is hiring a Customer Experience Representative in North Canton, OH. The role centers on delivering friendly, efficient service and guiding customers through rental terms and vehicle options.

Primary duties include greeting customers, explaining terms, suggesting protections and upgrades, and assisting with directions and local information. This position offers benefits and a structured schedule.

Formación

• Minimum 18 years old and eligible to work in the United States.
• High school diploma or GED required; some college preferred.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.

Responsabilidades

• Greet customers professionally, with a friendly and timely approach.
• Provide superior customer service by explaining rental terms, vehicle features, and available services.
• Assess customer needs and offer optional protection products, upgrades, fuel options, and extra equipment.
• Offer directions and local information to assist customers during their rental visit.
• Answer incoming calls for reservations, quotes, general questions, and issue resolution.
• Place outgoing calls for callbacks and follow-up as needed.
• Assist in inspecting vehicles on return and report any issues to leadership.

Conocimientos

Customer service

Communication

Educación

High school diploma or GED

Some college

Descripción del empleo

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $18.30 / hour.

This position is located at 5400 Lauby Rd NW North Canton, OH 44720.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Monday: 3:00pm-12:00am
• Tuesday: 3:00pm-12:00am
• Wednesday: 3:00pm-12:00am
• Thursday: 3:00pm-12:00am
• Friday: 3:00pm-12:00am
• Saturday: Off
• Sunday: Off

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Somecollegepreferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years