Customer Experience Representative - Charleston Yeager Airport

Enterprise Holdings; Charleston (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Rental discounts

401k with match

Health insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at Charleston Yeager Airport in Charleston, WV. You will greet customers, explain rental terms, upsell protections and services, and assist with directions and information while helping to process reservations and returns.

This role requires strong customer service skills, valid driver’s license, and the ability to work a 5-day schedule including weekends.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or admin support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction in past 3 years.

Responsibilities

• Meet and greet customers professionally and promptly.
• Explain rental terms, vehicle features and other services to customers.
• Use approved techniques to determine needs and offer protection products, upgrades, fuel options and equipment.
• Assist with directions, maps, and local area information.
• Answer calls for reservations, quotes, questions, and provide information and resolutions.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Education

High School Diploma

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This individual will also wash and detail vehicles.

This position pays $18 / hour and is located at the Charleston Yeager Airport - 171 Airport Rd, Charleston, WV 25311.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedule available:

• Monday: 10:00am to 6:00pm
• Tuesday: 10:00am to 6:00pm
• Wednesday: 10:00am to 6:00pm
• Thursday: 10:00am to 6:00pm
• Friday: 10:00am to 6:00pm
• Saturday: OFF
• Sunday: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years