Return Agent - Charleston Airport

Enterprise Holdings; Charleston (SC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Charleston International Airport is seeking a Return Agent to deliver friendly, efficient service throughout the rental process. You will greet customers, assist with returns, review charges, and ensure fast, accurate transactions.

This role requires attention to detail, strong communication, and the ability to maintain a safe, organized lot. The position offers benefits including paid time off, employee discounts, a retirement plan with 401k matching, health, life, dental

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without future sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service, retail or administrative experience.
• Valid driver's license with ≤2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions in the past 5 years.

Responsibilities

• Greet customers on arrival with prescribed dialogue and assist in the return process.
• Remind customers to check for personal belongings and review rental charges.
• Provide information about transportation to the airport and issue accurate receipts.
• Identify items found in vehicles and route to lost and found; document damages and hold status as needed.
• Keep the lot organized, support courteous service, and maintain attendance and punctuality.

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position is located at the Charleston International Airport (CHS): 5500 International Blvd 119 Charleston, SC 29418

The pay for this position starts at $18 / hour.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Thursday-Monday: 12:00pm-9:00pm
• Sunday-Thursday: 12:00pm-9:00pm
• Tuesday-Saturday: 12:00pm-9:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years