Return Agent - Charleston Airport

National Car Rental; North Charleston (SC); On-site; USD 25,000 - 29,000; Full time

Job summary

National Car Rental at Charleston International Airport (CHS) is hiring a Return Agent to greet customers, process returns, and ensure a smooth, friendly rental experience.

The role emphasizes accurate billing, attention to detail, and teamwork; the successful candidate will have at least 1 year of customer service experience, be 18+, and possess a valid driver's license.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction on driving record in past 5 years.

Responsibilities

• Greet customers arriving at the lot using prescribed dialogue.
• Inform customers about rental charges and provide accurate receipts.
• Assist customers with the rental return process and lost and found items.
• Maintain organized lot and ensure smooth traffic flow.
• Check vehicles for damage and direct customers to the damage/loss report counter.
• Ensure vehicle is returned with a full tank of gas and report service alerts.

Skills

Customer service

Communication

Punctuality

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position is located at the Charleston International Airport (CHS): 5500 International Blvd 119 Charleston, SC 29418

The pay for this position starts at $18 / hour.

We Offer

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedule

• Thursday-Monday: 12:00pm-9:00pm


• Sunday-Thursday: 12:00pm-9:00pm


• Tuesday-Saturday: 12:00pm-9:00pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot


• Remind customer to check for personal belongings


• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found


• Advise and review rental charges; and provide an accurate receipt to the customer


• Provide information in a professional and courteous manner regarding transportation to the airport terminal


• Thank customers using the prescribed dialogue


• Inquire about service, satisfaction and document dissatisfaction


• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report


• Use of proper statement to determine if vehicle is being returned with full tank of gas


• Complete a service alert for any mechanical and or body damage communicated by the customers.


• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location


• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location


• Keep lot organized for ease of access and traffic flow


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


• High School Diploma or G.E.D. required


• Must have a minimum of 1 year prior customer service retail or administrative support experience


• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 5 years