Customer Experience Representative - Cedar Rapids Airport

National Car Rental; Cedar Rapids (IA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Full Time Customer Experience Representative at the Cedar Rapids Airport location. You will handle friendly, efficient service, explain rental terms, feature options, and help customers with reservations and returns.

The role emphasizes accurate documentation, upselling optional protections, and providing local area information. A strong focus on attendance, training, and customer satisfaction is expected.

Qualifications

• Must have at least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past three years.
• No drug or alcohol related conviction on driving record in the past five years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous assignments as needed.
• Assist in assessing the condition of rentals upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and company-sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Skills

Customer service experience

Sales experience

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car‑rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

Position

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to create a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

The pay for this position starts at $17 per hour.

Location: The Cedar Rapids Airport – 2121 Arthur Collins Parkway SW, Cedar Rapids, IA 52404.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Friday – Tuesday: 10:00 am – 7:00 pm
• Wednesday – Monday: 10:00 am – 7:00 pm
• Thursday – Monday: 2:00 pm – 12:00 am
• Sunday – Thursday: 2:00 pm – 12:00 am
• Thursday – Monday: 8:00 am – 5:00 pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous assignments as needed.
• Assist in assessing the condition of rentals upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and company‑sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Equal Opportunity Employer / Disability / Veterans.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past three years.
• No drug or alcohol related conviction on driving record in the past five years.