Customer Experience Representative

Talentify; Sanford (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Sanford Airport is seeking a Customer Experience Representative to provide superb, friendly service and guide customers through the rental process. You will communicate terms, upsell options, and offer local information to ensure a smooth experience for all guests.

This full-time role requires at least 2 years of customer service experience, a high school diploma, and a valid US driver’s license.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience.
• Authorized to work in the United States; no sponsorship needed.
• Basic PC skills and Microsoft Office knowledge.
• Valid driver's license with ≤2 moving violations in 3 years.
• No drug or alcohol convictions in past 5 years.
• Must read, write and speak English.
• Willing to work near Sanford Airport and4pm-close shift, weekends/holidays.

Responsibilities

• Meet and greet customers in a professional, friendly, timely manner.
• Explain rental terms and vehicle options and upsell protection products.
• Provide directions and local information to customers.
• Handle reservation calls, rate quotes, and inquiries.
• Make outbound calls for callbacks and follow-ups.
• Assess rental condition on return and report issues.
• Notify management of customer or vehicle problems.
• Engage in ongoing training and development.

Skills

Customer service

2+ years experience

English fluency

Strong communication

Work under pressure

Team player

Problem solving

Scheduling flexibility

Customer orientation

Willful attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Sanford Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $20.00 / hr ($20.50 / hr after 4pm) PLUS monthly customer service based bonus incentives. This is an anticipated yearly pay of $40,800 / year to $50,000 / year.

This position is located at the Sanford Airport, 8100 Red Cleveland Blvd, Sanford, FL 32773

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Apart from religious observation, interested candidates must be able to work a full-time (40 hour/week) CLOSING shift schedule, 4pm-close, including weekends and holidays. Days off will be on weekdays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work near Sanford Airport
• Must be willing to accept pay of $20.00 /hour ($20.50 / hour after 4pm) plus monthly customer service based bonus incentives
• Apart from religious observation, must be willing to work afull-time (40 hour/week) CLOSING shift schedule, 4pm-close, including weekends and holidays, with days off on weekdays.