Customer Service Representative

Talentify; San Jose (CA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr at Enterprise San Jose Airport to provide high-level service to customers in person and by phone, supporting branch and rental needs.

The role requires excellent communication, cash handling and administrative tasks, with shifts 6:00 AM–11:00 PM and 40 hours per week. Benefits include PTO, employee discount, retirement plan, health coverage, life insurance, and training opportunities.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Some college preferred.
• Minimum 6 months prior customer service, retail, or administrative support experience.
• Authorized to work in the United States; no sponsorship expected now or in the future.
• Must be available to work varying shifts 6:00 AM–11:00 PM, including weekends and holidays.

Responsibilities

• Take incoming calls for reservations, quotes, questions; provide information and resolution to customers and vendors.
• Manage outgoing calls for callbacks and related tasks
• Provide high level customer service in person and over the phone; meet/ greet customers
• Process returns, check-ins and exit transactions; assist in directing customers as needed
• Explain rental terms, vehicle features, and services; upsell protection products and add-ons
• Assist in vehicle condition checks and maintenance notifications; some administrative tasks and basic accounting support.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• Enterprise San Jose Airport

This is a full time position with a starting rate of pay $23 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

This is a full-time position requiring 40 hours per week. Must be available to work varying shifts during our hours of operation, 6:00 AM to 11:00 PM, including weekends and holidays as needed.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 6 months prior customer service retail or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be available to work varying shifts during our hours of operation, 6:00 AM to 11:00 PM, including weekends and holidays as needed.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.