Customer Experience Representative

Enterprise Holdings; Raleigh (NC); On-site; USD 24,108 - 26,174; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at the Raleigh-Durham Airport location to deliver superior customer service and support in the rental process. You will verify driver information, communicate rental terms, and help customers with options that meet their needs.

The role offers hourly pay starting at $17.50, with benefits like PTO, insurance, and retirement plans. Flexible schedules include shifts from Thursday through Sunday or Friday through Monday.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have strong communication and friendly, professional demeanor.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features, and additional services.
• Recommend protection products and upgrades as appropriate.
• Assist customers with directions and local area information.
• Handle reservations, rate quotes, and general questions via calls.
• Process callbacks and follow-up communications as assigned.
• Monitor return condition and report any vehicle issues to management.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $17.50 / hour.

This position is located at Raleigh Durham Airport - 1001 Rental Car Drive Morrisville, NC 27623.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Must be available to work one of the following schedules:

• Thursday - Sunday 12:00 pm - 11:00 am
• Thursday - Sunday 2:00 pm - 1:00 am
• Friday - Monday 12:00 pm - 11:00 am
• Friday - Monday 2:00 pm - 1:00 am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must live within a 45 minute commute of the rental location
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following shift/schedules:
  • Thursday - Sunday 12:00 pm - 11:00 am
  • Thursday - Sunday 2:00 pm - 1:00 am
  • Friday - Monday 12:00 pm - 11:00 am
  • Friday - Monday 2:00 pm - 1:00 am
• Must be at least 18 years old