Customer Experience Representative

Enterprise Holdings; Sanford (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Customer Experience Representative at the Sanford Airport to provide friendly, efficient rental experiences. You will verify driver information, guide customers through terms and services, and help ensure a smooth rental and return process.

The role requires strong customer service and communication skills, with full-time hours (4pm-close) including weekends and holidays, and employee benefits including health and retirement plans.

Qualifications

• Minimum 2 years of customer service or sales experience in retail or guest services.
• High school diploma or GED required.
• Able to work 40 hours per week including weekends and holidays.

Responsibilities

• Meet and greet customers professionally and promptly.
• Explain rental terms, vehicle features, and optional protections.
• Assist with directions, maps, and local information.
• Answer reservations, rate quotes, and general questions.
• Handle callback management and other assigned calls.
• Inspect rental vehicles upon return and report issues.
• Communicate vehicle maintenance concerns to management.
• Pursue on-the-job training and company classes.

Skills

Customer service

Communication skills

Sales experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Sanford Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $20.00 / hr ($20.50 / hr after 4pm) PLUS monthly customer service based bonus incentives. This is an anticipated yearly pay of $40,800 / year to $50,000 / year.

This position is located at the Sanford Airport, 8100 Red Cleveland Blvd, Sanford, FL 32773

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Apart from religious observation, interested candidates must be able to work a full-time (40 hour/week) CLOSING shift schedule, 4pm-close, including weekends and holidays. Days off will be on weekdays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support