Customer Experience Rep - Car Rentals & Airport Service

National Car Rental; Cedar Rapids (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Cedar Rapids Airport is hiring a Full Time Customer Experience Representative (CXR) to greet customers and ensure a smooth rental and return experience.

The position requires 18+ years old, US work authorization, a HS diploma or GED, and at least 2 years in customer service or sales. Salary starts at $17/hour with benefits including PTO, insurance, and retirement options.

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Driver's license

Education

High School Diploma or GED

Job description

National Car Rental at Cedar Rapids Airport is hiring a Full Time Customer Experience Representative (CXR) to greet customers and ensure a smooth rental and return experience.

The position requires 18+ years old, US work authorization, a HS diploma or GED, and at least 2 years in customer service or sales. Salary starts at $17/hour with benefits including PTO, insurance, and retirement options.