Airport Customer Experience Specialist

National Car Rental; Vandalia (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Dayton International Airport in Vandalia, OH is hiring a Customer Experience Representative (CXR). The role focuses on providing friendly, efficient service, explaining rental terms and vehicle features, and recommending products to meet customer needs.

Starting pay is $19 per hour with opportunities for growth. The position offers benefits including health, dental, vision, 401k with matching, paid time off, and employee rental discounts.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without current or future sponsorship.
• High School Diploma or GED required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations or at-fault accidents in the last 3 years.
• No alcohol or drug related conviction on driving record in last 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and other services.
• Offer optional protection products, upgrades, fuel options and other equipment to meet customer needs.
• Assist customers with directions, maps, and local area information.
• Answer incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Notify Management of any known customer or vehicle problems; participate in training and development opportunities.
• Maintain regular attendance and punctuality; perform related duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Professionalism

Education

High School Diploma or GED

Job description

National Car Rental at Dayton International Airport in Vandalia, OH is hiring a Customer Experience Representative (CXR). The role focuses on providing friendly, efficient service, explaining rental terms and vehicle features, and recommending products to meet customer needs.

Starting pay is $19 per hour with opportunities for growth. The position offers benefits including health, dental, vision, 401k with matching, paid time off, and employee rental discounts.