Customer Experience & Quotation Specialist

SmartRecruiters, Inc.; Shelbyville (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Cornerstone Building Brands is looking for a Customer Service Representative to process quotations, purchase orders, and work orders with accuracy, while delivering courteous responses to customer inquiries. Expect to grow sales from current customers and assist with new business prospecting.

The role requires data entry into Oracle, coordination of schedules and deliveries across plants, product knowledge, and strong communication with internal teams.

Qualifications

• Minimum 2-year post-secondary education required; Bachelor’s degree preferred.
• 2+ years of construction products sales experience are a plus.
• Bilingual is a plus but not required.
• Previous roofing experience is a plus.

Responsibilities

• Data entry and accuracy for orders into Oracle.
• Scheduling/delivery coordination for multiple plant sites.
• Product knowledge and answering questions for customer support.
• Responsible for claims and account reconciliation and transactions.
• Timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Quoting to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Organization

Training comprehension

Proactive decision making

MS Office

Communication skills

Reading drawings

Education

2-year post-secondary education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cornerstone Building Brands is looking for a Customer Service Representative to process quotations, purchase orders, and work orders with accuracy, while delivering courteous responses to customer inquiries. Expect to grow sales from current customers and assist with new business prospecting.

The role requires data entry into Oracle, coordination of schedules and deliveries across plants, product knowledge, and strong communication with internal teams.