Building Solutions Customer Service Pro: Quotes & Orders

Cornerstone Building Brands; Indiana (PA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to help generate accurate quotations, process purchase and work orders, and provide courteous responses to customer requests. The role includes growing sales from current customers and prospecting new business.

The position requires 2-year post-secondary education (Bachelor's preferred) with 2+ years in construction product sales being a plus.

Qualifications

• Must have high math aptitude to calculate Sq Footage for orders.
• Ability to multi-task with high level of organization skills.
• Ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios.
• Ability to read building drawings.
• 2+ years of construction products sales experience preferred but not required.
• Bilingual is a plus but not required.

Responsibilities

• Data entry and accuracy for orders into Oracle.
• Scheduling/delivery coordinating for multiple plant sites.
• Product knowledge, answering questions for customer support.
• Responsible for claims & account reconciliation and transactions.
• Responsible for timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Learning designated commercial/industrial product line.
• Quoting to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Ability to learn and apply training

Proactive decision making

Microsoft Outlook

Microsoft Word

Microsoft Excel

Project management

Negotiation skills

Strong communication

Read building drawings

Education

Post-secondary education (2-year)

Bachelors degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cornerstone Building Brands is seeking a Customer Service Representative to help generate accurate quotations, process purchase and work orders, and provide courteous responses to customer requests. The role includes growing sales from current customers and prospecting new business.

The position requires 2-year post-secondary education (Bachelor's preferred) with 2+ years in construction product sales being a plus.