Construction Customer Service & Quotations Specialist

Cornerstone Building Brands; Bay City (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

PTO

401k

Tuition reimbursement

Training & development

Job summary

Cornerstone Building Brands in Michigan seeks a Customer Service Representative to ensure accurate quotations, purchase orders, and work orders while providing prompt, courteous responses to customer requests. You will help grow sales from active and past customers and may prospect new business.

You will manage data in Oracle, coordinate deliveries for multiple plant sites, and answer product questions. Strong math, organization, and communication skills are essential.

Qualifications

• Data entry into Oracle with high accuracy.
• 2+ years in construction products sales a plus.
• Bilingual is a plus but not required.
• Previous roofing and wall experience is a plus.

Responsibilities

• Data entry and accuracy for orders into Oracle.
• Scheduling/delivery coordinating for multiple plant sites.
• Product knowledge, answering questions for customer support.
• Responsible for claims & account reconciliation and transactions.
• Timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Learning designated commercial/industrial product line.
• Quoting to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Learnability

Decision making

MS Office

Project management

Negotiation

Communication skills

Reading drawings

Education

Two-year post-secondary education

Tools

Oracle

Job description

Cornerstone Building Brands in Michigan seeks a Customer Service Representative to ensure accurate quotations, purchase orders, and work orders while providing prompt, courteous responses to customer requests. You will help grow sales from active and past customers and may prospect new business.

You will manage data in Oracle, coordinate deliveries for multiple plant sites, and answer product questions. Strong math, organization, and communication skills are essential.