Construction Customer Service & Quoting Pro

Fortify Building Solutions; Bay City (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Paid holidays

FSA

Life insurance

LTD/STD

401k

EAP

Discount programs

Tuition reimbursement

Training & development

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate accurate quotations, POs, and work orders while delivering prompt and courteous service. You will support ongoing sales from active customers and assist in prospecting new business across the Shelter Solutions portfolio.

The role emphasizes data accuracy in Oracle, order scheduling, product knowledge, and effective communication with manufacturing and sales teams.

Qualifications

• Two-year post-secondary education preferred.
• 2+ years of construction products sales experience.
• Bilingual is a plus but not required.
• Previous roofing and wall experience is a plus.

Responsibilities

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

Skills

Math aptitude

Multi-tasking

Learning ability

Decision making

MS Office

Project management

Communication skills

Reading drawings

Education

Post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate accurate quotations, POs, and work orders while delivering prompt and courteous service. You will support ongoing sales from active customers and assist in prospecting new business across the Shelter Solutions portfolio.

The role emphasizes data accuracy in Oracle, order scheduling, product knowledge, and effective communication with manufacturing and sales teams.