Construction Customer Success & Quotes Specialist

Cornerstone Building Brands; Shelbyville (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and PTO

Job summary

Cornerstone Building Brands is hiring a Customer Service Representative in Indiana. The role focuses on accurate quotations, orders, and work orders while delivering prompt, courteous customer support to grow sales with current and past customers and prospect new business.

The position requires 2+ years of post-secondary education; a Bachelor's degree is preferred. Base pay is $20–$25/hour with benefits including health, dental, vision, 401k, and PTO.

Qualifications

• Requires at least 2-year post-secondary education; bachelor's degree preferred.
• Experience in construction product sales is a plus but not required.

Responsibilities

• Enter orders accurately into Oracle and manage data entry tasks.
• Coordinate scheduling and deliveries for multiple plants.
• Provide product knowledge and customer support.
• Handle claims, account reconciliation, and transactions.
• Communicate with internal teams promptly.
• Answer inbound calls to assist customer needs.
• Liaise between manufacturing and customers.
• Learn designated product lines and support Outside Sales.

Skills

Mathematical aptitude

Multi-tasking

Willingness to learn

Proactive decision making

Communication skills (oral & written)

Microsoft Outlook

Microsoft Word

Microsoft Excel

Project management

Negotiation skills

Reading building drawings

Education

Associate degree or higher

Bachelor's degree preferred

Tools

Outlook

Word

Excel

Job description

Cornerstone Building Brands is hiring a Customer Service Representative in Indiana. The role focuses on accurate quotations, orders, and work orders while delivering prompt, courteous customer support to grow sales with current and past customers and prospect new business.

The position requires 2+ years of post-secondary education; a Bachelor's degree is preferred. Base pay is $20–$25/hour with benefits including health, dental, vision, 401k, and PTO.