Customer Experience Specialist – Car Rentals & WOW Service

Hertz; Dallas (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) matching

Paid parental leave

Educational reimbursement

Employee assistance program

Job summary

Hertz seeks a friendly, attentive Customer Service Associate in Dallas to manage rentals and returns, greet customers, and provide clear information on rates and services. You will represent the Hertz brand with professionalism while using multiple computer systems to complete transactions.

The role offers an hourly wage with commission and bonus opportunities, plus benefits and employee discounts. A strong team player with a customer-first mindset is ideal.

Qualifications

• Genuine passion for customer service and helping others.
• Ability to navigate multiple computer systems while assisting customers.
• Clear communication in English, both written and spoken.

Responsibilities

• Provide world-class customer service during rental and return processes.
• Greet customers and represent Hertz professionally.
• Assist with directions, questions, and up-sell of optional products as appropriate.
• Ensure accuracy of rental agreements and charges.

Skills

Customer service

Teamwork

English proficiency

Multitasking

Professional appearance

Attention to detail

Job description

Hertz seeks a friendly, attentive Customer Service Associate in Dallas to manage rentals and returns, greet customers, and provide clear information on rates and services. You will represent the Hertz brand with professionalism while using multiple computer systems to complete transactions.

The role offers an hourly wage with commission and bonus opportunities, plus benefits and employee discounts. A strong team player with a customer-first mindset is ideal.