Customer Experience Pro - Car Rentals & WOW Service

Hertz; Oakland (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave

Educational Reimbursement

Discounts on Hertz rentals

Job summary

The Hertz Corporation in Oakland hires a Customer Service Associate to greet customers, manage rental and return processes, and provide a seamless experience at the counter. You will deliver world-class service with a professional appearance and effective communication, while guiding customers through rates, charges and optional products.

This role requires a passion for customer service, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Passion for customer service with attention to detail.
• Self-motivated to achieve and exceed goals.
• Strong computer proficiency; capable of multi-tasking across systems while assisting customers.
• Fluent English with clear written and spoken communication.
• Ability to work in a fast-paced, customer-facing environment.
• Excellent organizational skills and professionalism.
• Team player focused on delivering wow experiences.

Responsibilities

• Provide world-class service by handling rental and return processes per policy.
• Greet customers, resolve issues, and ensure a smooth experience.
• Explain rates, service charges, and options to meet customer needs.
• Prepare rental documents accurately and verify parameters with customers.
• Assist with directions and local information; answer phones promptly.
• Support teammates and maintain brand standards during shifts.

Skills

Customer service

Attention to detail

Self-motivated

Computer proficiency

English proficiency

Written & verbal communication

Multitasking

Organizational skills

Teamwork

Customer focus

Job description

The Hertz Corporation in Oakland hires a Customer Service Associate to greet customers, manage rental and return processes, and provide a seamless experience at the counter. You will deliver world-class service with a professional appearance and effective communication, while guiding customers through rates, charges and optional products.

This role requires a passion for customer service, attention to detail, and the ability to work in a fast-paced environment.